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FAQ

Frequently Asked Questions

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

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Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

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Q: How long it takes for my order to be shipped? 

A: Normally it takes 3-5 business days for your order to be shipped, however, if we are out of stock, we will notify you the estimated ship date.

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Q: Do you ship to Canada? 

A: Absolutely, we ship to all Canadian provinces. To place an order please call customer service at 800-507-2077

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Q: What are your delivery charges for Canadian orders?

A: Our delivery charges depend on the size and weight of your package and your ship-to destination. Please call customer service and we will run a shipping quote for your desired item(s)

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Q:Do you offer volume disounts?   

A:Yes we do. Contact us for volume discounts on your home, office, hotel or retail store projects.

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Q: WHAT HAPPENS IF I RECEIVE MERCHANDISE THAT IS DAMAGED FROM SHIPPING?

A: First, we make every effort to deliver product in perfect condition. In the unlikely event that your product arrives damaged, you should write down any and all "EXCEPTIONS" on the Delivery Receipt before the carrier leaves. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back. It is a good idea to document any problems with a digital camera if possible.

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Q: WHAT HAPPENS IF I RECEIVE MERCHANDISE THAT HAS MISSING PARTS?

A: In the unlikely event that the merchandize arrives with missing parts, please contact us immediately and we will ship the missing parts that you need. If the part is not available, we will replace the item at no cost to you.

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Q: DO YOU CHARGE SALES TAX?

A: Sales tax is charged to California residents only.

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Q: DO YOU HAVE A RETURN POLICY OR GUARANTEE?

A: We take great pride in the quality of our merchandise. There is a one year manufacturers limited warranty against factory defects. If for any reason, you are not happy with your purchase, you may return the item(s) within 30 days of receiving your order for a refund less S&H . You must first contact our returns department to obtain a return authorization and all returns must be returned to us in its original packaging on freight prepaid basis and insured.  All Authorized returns will be subject to a 20% restocking fee. Customers are responsible for all freight charges both ways. Exception: Special custom orders are non-refundable.

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Q: HOW DO I CANCEL OR CHANGE MY SPECIAL/CUSTOM ORDER?

A: You have 3 days to cancel or change your order before production begins. There is a 50% non-refundable charge if you cancel after 3 days.

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Q: DO THE PRODUCTS COME WITH A WARRANTY?

A: All products are warranted against manufacturing defects for one year from date of purchase. This warranty does not cover abuse or wear from normal usage. At our option, we will replace or repair the defective component or unit. In the event the product is no longer available, we reserve the option to replace the product with equal merchandise. Please see store policies for more details.

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