All products come with a 1 year limited manufacturer's warranty against product defect. If any defects are noted within 10 days of purchase/clear delivery, notice of defect must be given in writing, with proof of purchase, digital pictures and details of the defect. At our option, we will repair or replace the product with equal or similar product. After 10 days of purchase/clear delivery, warranty claim may be made, which will be forwarded to the respective manufacturer for review, who may, at their sole option - repair or replace the defective item. Improper use, abuse, damage, outdoor use or commercial use are not covered under this warranty. Transportation of the product requiring repair or replacement will be covered 10 days from the date of purchase/clear delivery, at purchaser's expense after 10 days. Only the original purchaser with proof of purchase at the original delivery address shall be covered. Written notice of any claim should include proof of purchase, description of the problem, and photograph of the defect. Natural marks or wrinkling of leather are not defects, but are proof that genuine cowhide is used. Application of improper substances, spills from paint, dyes or acids, or exposure to direct sunlight or other heat source to the leather are not covered. Cushions will naturally soften over time, a result of normal use, and should not be confused with loss of resilience due to defects in construction or materials.
In the event you wish to return the merchandise for any reasons, you must first contact our returns department to obtain a return authorization and you will be responsible to repackage the merchandise in new condition using the original wrap or box. No returns will be accepted without the original box, no exeptions. We offer a 30 day return policy for all REFUNDS/EXCHANGES. All Authorized returns will be subject to a 20% restocking fee. Customers are responsible for all freight charges both ways. For all items that we offer free shipping promotion, the original shipping cost will be deducted from the refund amount, the actual amount that is paid to the carrier to transport the item. No returns accepted without original packaging and wrap. All returns must be in brand new condition and never assembled, unused.
Exception: Special custom orders, lighting products with electrical wiring, and parts orders, are non-refundable. White Glove Delivery items, such as beds, bedroom furniture, large cabinets, once assembled and setup, cannot be returned under any circumstance.
Customer may change the order in part or in full as long as the order has not shipped. Please note, some order are processed and shipped in less than 24 hours, so please call our Customer Services as soon as practically possible 800-507-2077. Once the order is shipped, we cannot cancel or change your order. If the order is shipped and you still must cancel, our standard return policy will apply and the customer is responsible for freight charges both ways (outbound and return) as well as 20% restocking fee. There are no exceptions.
Special orders require 50% deposit to start production. Special order deposits are non-refundable and if a special order is cancelled, you have the option to either forfeit your deposit or purchase the items. Special orders must be calceled within 24 hours. Orders are placed in production within 48 hours of receipt of 50% deposit.
Delivery times for special orders vary depending on an item ordered, normally special orders are shipped in 8-12 weeks from the deposit date.
SHIPPING & HANDLING:
All order are shipped via ground service which could take 3-5 business days for delivery, we use FEDEX/UPS for small boxes or Freight Service for oversized items or orders with more than 4 pieces. Expedited shipping is available upon request.
All shipments via Freight Service are curbside delivery only, which means that you will need to accept the freight at the street level. Inside Delivery service is available upon request and is subject to additional charges.
All shipments must be inspected before signing clear delivery, any concealed damages noted after signing delivery must be reported within 72 hours to avoid claim denial. All claims for damage or defect must be reported in writing and original packaging must be available for inspection and/or return. Please retain the original packaging upon receipt, unfortunately we can NOT accept any claims without original packaging, since all claims require the item code, factory PO number and must be shipped back only in original box it was received.
Shipping rates are valid for US lower 48 states, Puerto Rico Alaska & Hawaii are subject to air freight additional charges.
In the unlikely event that your product arrives damaged, you should write down any and all "EXCEPTIONS" on the Delivery Receipt before the carrier leaves. Please retain all original packaging materials as it is required by the carrier and the manufacturer for damage claim inspection. Damage claims without the original shipping container are automatically denied by the shipper. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons: please inspect the product before the carrier leaves. Often, the box can get damaged, however we use foam wrap around the product which keeps the item intact and is not likely to damage. If you discover the product is damaged, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver and ensure the damages are noted on the delivery receipt), or (2) refuse the product and have it sent back. It is a good idea to document any problems with a digital camera if possible.
Please note that if a replacement is not wanted, the standard return policy will apply.
SHIPPING TO CANADA:
Advanced Interior Designs welcomes all Canadian customers! Please call customer service to place an order.
Canadian shipments will only be shipped to the verified billing address on file with the credit card company. We will not ship to a different address other than the one confirmed by the credit card company. A faxed copy of the credit card with a signature authorizing the transaction may be required for shipping approval.
Canadian orders usually arrive within 5-10 business days depending on ship-to address and customs regulations. A confirmation of shipment will be sent via email when the order is shipped, detailing the service and freight contact information.
Advanced Interior Designs is required by law to mark all international packages as merchandise and to list the actual contents on customs forms. We are not responsible for any associated taxes, duties, customs fees that are charged by Canadian customs. Upon arrival of your order, a designated customs broker will contact you to clear any duties and fees for the shipment to be delivered. Buyer might be asked to go to local customs house for shipment clearance. Any package that is refused, rejected, or returned for failure of delivery, Advanced Interior Designs reserves the right to charge all related inbound and outbound shipping costs and fees. 20% restocking fee applies if the item returns undamaged in it's new condition.
PAYMENT AND TAX.
All orders must be paid in full prior to shipping. If you pay by personal check, shipment can not be made until your check has cleared, which generally takes five business days from receipt.
Advanced Interior Designs only authorizes your credit card for the total amount of your order upon confirmation, we only charge you credit card when the order is shipped.
There is no sales tax charged on your order unless the order is delivered in CA or the buyer is in a CA resident.
IN NO EVENT WILL ADVANCED INTERIOR DESIGNS OR IT"S SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF THIS AGREEMENT OR OUT OF THE USE OF THE SITE OR FOR SERVICES PROVIDED BY ADVANCED INTERIOR DESIGNS , INCLUDING, WITHOUT LIMITATION, DAMAGES OR COSTS RELATING TO THE LOSS OF PROFITS, BUSINESS, GOODWILL, DATA, COMPUTER PROGRAMS, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARISE OUT OF OR OTHERWISE ARE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT OR THE SITE OR ANY LINKED WEBSITE, THE STATEMENTS OF ANY THIRD PARTY ON THE SITE, OR UNAUTHORIZED ACCESS TO THE SITE, YOUR TRANSMISSIONS, YOUR ACCOUNT OR YOUR PASSWORD, EVEN IF ADVANCED INTERIOR DESIGNS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY SIMILAR CLAIM AGAINST YOU BY ANOTHER PARTY. THE ABOVE EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES MAY NOT BE ENFORCEABLE UNDER SOME APPLICABLE LAWS, SO SUCH EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL ADVANCED INTERIOR DESIGNS LIABILITY FOR MONEY DAMAGES EXCEED THE ADVANCED INTERIOR DESIGNS INVOICE AMOUNT PAID BY YOU FOR THE PRODUCT.
Force Majeure: Advanced Interior Designs will not be liable for any failure or delay in performance which might be due, in whole or in part, directly or indirectly, to any contingency, delay, failure, or cause of, any nature beyond it's reasonable control. Such causes include, without in any way limiting the generality of the foregoing, fire, explosion, earthquake, storm, flood or other weather, unavailability of necessary utilities or raw materials, strike, lockout, unavailability of components, activities of a combination of workmen or other labor difficulties, war, insurrection, riot, act of God or the public enemy, law, act, order, export control regulation, proclamation, decree, regulation, ordinance, or instructions of any Government or other public authorities, or judgment or decree of a court of competent jurisdiction.